Building a Workforce with AI Agent Studio

Why Agent Studio Feels Different

A few months ago, I completed the Oracle AI Agent Studio for Fusion Applications Foundations Associate certification, and since then I’ve been thinking about what this means from a CX implementation perspective.

Although fusion has already introduced AI capabilities such as generative summaries. Fusion is moving one step forward and introducing AI Agents which can be created and managed through Agent Studio. It moves beyond summaries and allows companies to have a new type workforce.

Understanding How Agents and Tools Work

At its core, an agent operates using tools. A tool in short equates to agent capabilities such the ability to analyze a document, retrieve data, create/update a record, or execute an action.

A unique quality I found with agents is they can work individually or as a collective. Personally I liked the idea of managing agents similar to how a businesses may manage their workforce. Instead of having one agent running multiple tools, we can define multiple agents to specific areas where they are experts and limit them to their own respective scope.

Designing a Digital Workforce in Fusion Sales

Imagine a process where a proposal needs to be reviewed, a quote must be created, an approval email needs to be sent, and once approval is received, an Opportunity should be created or updated.

Traditionally, this may involve multiple users navigating from different screens but with Agent Studio, you can design a manager agent to be responsible for coordinating the entire workflow. That manager agent would assign tasks to specialized agents that focus only on their assigned responsibilities and finally provide the final output on behalf of the team.

Looking Ahead

Agent studio is still new for Fusion, and I am excited to see what updates we will soon see in the next quarterly release.